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Privacy Policy

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Saheb Immigration ServicesLast updated: 21 October 20261. IntroductionSaheb Immigration Services (“we”, “us” or “our”) is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.This Privacy Policy explains how we collect, use, store, disclose, retain and otherwise process personal data in connection with our website, enquiries, consultations, immigration advice services and associated business activities.We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable privacy and electronic communications legislation.This Privacy Policy applies to prospective clients, existing and former clients, website visitors, individuals making enquiries, and other persons whose personal information we may lawfully process in the course of our business.2. Data ControllerSaheb Immigration Services is an immigration advice practice operating as a sole trader and authorised by the Immigration Advice Authority (“IAA”).For the purposes of applicable data protection legislation, Saheb Immigration Services is the data controller in respect of personal data processed for its own business and professional purposes.Business name: Saheb Immigration Services
Data Controller: Sahebur Rahman
IAA Organisation Registration Number: F202641903
Email: [email protected]Any questions concerning this Privacy Policy or the processing of personal information should be directed to the contact details above.3. Personal Information We CollectDepending upon the nature of an enquiry, engagement or professional relationship, we may collect and process the following categories of personal data:3.1 Identity and contact information
Full names, dates of birth, residential and correspondence addresses, email addresses, telephone numbers, nationality, citizenship, identification numbers and other identifying particulars.3.2 Immigration and application information
Immigration status and history, visa applications, Home Office correspondence, passport and travel document details, biometric appointment information, immigration reference numbers, employment and educational records, travel history, family relationships and supporting evidence relevant to an immigration matter.3.3 Financial and transactional information
Financial circumstances, income, savings, bank statements, employment earnings, payment records, invoices, transaction references and other financial information reasonably required for immigration applications or the administration of our services.3.4 Communications and enquiry information
Information submitted through website contact forms, emails, telephone calls, messaging applications, consultations, correspondence and other communication channels.3.5 Special category and other sensitive information
Where necessary and lawful, we may process information concerning health, racial or ethnic origin, religious beliefs, sexual orientation or other special category information, together with information relating to criminal convictions or offences where relevant to a particular immigration matter.Such information will be processed only where an appropriate lawful basis and any additional condition required by applicable legislation have been established.3.6 Technical and website information
Depending upon the configuration of our website and the services used to operate it, technical information may be processed, including IP addresses, browser information, device details, website usage information and security or diagnostic records.We seek to limit the collection of personal data to information reasonably necessary for the relevant purpose.4. How We Obtain Personal InformationWe may obtain personal information:
• Directly from individuals through our website, email, telephone, messaging services, consultations and application documents.
• From clients and their authorised representatives.
• From family members, sponsors, employers, educational institutions or other relevant third parties.
• From the Home Office, UK Visas and Immigration, government departments, public authorities and other relevant organisations.
• From professional advisers or other third parties where disclosure is lawful and appropriate.
• Through website hosting, form-processing, communications and related technical services.
Where personal data is obtained from a source other than the individual concerned, we will provide applicable privacy information in accordance with our legal obligations, subject to any relevant statutory exemptions.5. Purposes and Lawful Bases for ProcessingWe may process personal data for the following purposes and on the lawful bases identified below.Responding to enquiries and assessing prospective instructions > Steps taken at the request of an individual before entering into a contract; legitimate interests where appropriateProviding immigration advice and application services > Performance of a contract; steps taken before entering into a contractManaging client relationships and professional correspondence > Performance of a contract; legitimate interestsMaintaining records and meeting regulatory, tax or other statutory obligations > Compliance with legal obligationsManaging complaints, disputes and potential legal claims > Legitimate interests; legal obligations where applicableMaintaining website functionality, information security and preventing misuse > Legitimate interests; legal obligations where applicableAdministering payments, invoices and business accounts > Performance of a contract; legal obligationsSending promotional communications > Consent or another lawful basis where permitted by applicable direct marketing legislationWhere we rely on legitimate interests, those interests may include operating and administering our practice, communicating with prospective and existing clients, maintaining appropriate professional records, protecting confidential information, securing our systems and establishing, exercising or defending legal claims.We will consider the necessity and proportionality of such processing and the rights and interests of affected individuals.Where consent is relied upon, individuals may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing undertaken before withdrawal or processing supported by another lawful basis.6. Special Category and Criminal Offence DataImmigration matters may involve information requiring additional protection under applicable data protection legislation.Where special category personal data is processed, we will identify an appropriate lawful basis under Article 6 UK GDPR and an additional condition under Article 9 UK GDPR.Depending upon the particular circumstances and processing activity, an applicable condition may include explicit consent, the establishment, exercise or defence of legal claims, or another condition permitted by law.Where criminal offence data is processed, we will ensure that the additional requirements of Article 10 UK GDPR and the Data Protection Act 2018 are satisfied.We will maintain any additional documentation or safeguards required by law in relation to such processing.7. Disclosure and Sharing of Personal InformationWe do not sell personal information to third parties.We may disclose personal data, where necessary and lawful, to relevant recipients, including:• The Home Office, UK Visas and Immigration and other government departments or public authorities.
• Embassies, consulates and other relevant authorities where necessary for a particular matter.
• Professional advisers, legal representatives, interpreters, translators or specialist service providers where appropriately engaged.
• Website hosting providers, contact-form processors, email providers, cloud storage providers, IT support providers and other technology suppliers.
• Banks, payment service providers, accountants, insurers and other professional or administrative service providers.
• Regulators, including the Immigration Advice Authority, and other authorities where disclosure is legally required or otherwise lawfully justified.
• Courts, tribunals, law enforcement agencies and other competent bodies where disclosure is necessary and lawful.Disclosure will be limited to information reasonably necessary for the relevant purpose, subject to applicable confidentiality obligations, data protection requirements and professional duties.Where third parties process personal data on our behalf, we will seek to ensure that appropriate contractual and organisational safeguards are in place as required by law.8. Storage and Security of Personal InformationPersonal data may be maintained in electronic or physical form, including through:• Secure cloud-based document storage services, including Google Drive or other appropriately selected providers.
• Business computers, laptops and other authorised devices.
• Professional email systems and associated communications platforms.
• Physical files maintained in filing cabinets or other suitable storage facilities.
• Backup, administrative and record-management systems used in the operation of our practice.We will implement technical and organisational measures appropriate to the nature and sensitivity of the information processed and the risks involved.Such measures may include, where appropriate, access restrictions, password protection, multi-factor authentication, device security, encryption, secure storage, backup arrangements, confidentiality controls and secure disposal procedures.Access to personal data will be limited to persons who have a legitimate and lawful need to access it.Although reasonable steps will be taken to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.9. International TransfersIn the course of operating our website, using cloud-based systems, communicating electronically or engaging third-party service providers, personal data may be transferred to, stored in or accessed from jurisdictions outside the United Kingdom.Where a transfer constitutes a restricted international transfer under applicable data protection legislation, we will ensure that an appropriate legal transfer mechanism is available.Such mechanisms may include applicable adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another mechanism permitted by law.Where required, we will assess the relevant transfer arrangements and implement supplementary safeguards.Further information about applicable international transfer safeguards may be requested using the contact details in this Privacy Policy.10. Retention of Personal InformationWe retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, regulatory, professional, accounting and record-keeping obligations.Client files and records: In accordance with Code 5.10 of the Immigration Advice Authority's Code of Standards 2024, we are required to retain all client files and associated records for a minimum period of six years following the closure of the relevant matter.Following expiry of the applicable retention period, such records will be securely destroyed, unless continued retention is required or otherwise lawfully justified, including for compliance with legal obligations, regulatory requirements, the establishment, exercise or defence of legal claims, or other legitimate and lawful purposes.Enquiries that do not result in a professional engagement: Personal information relating to prospective clients who do not formally instruct us will be retained only for as long as reasonably necessary to respond to the enquiry, maintain appropriate business records, or fulfil any applicable legal or regulatory obligations.Financial and administrative records: Invoices, payment records, accounting information and other business records will be retained for the periods required under applicable tax, accounting and other relevant legislation.Complaints and disputes: Information relating to complaints, investigations, disputes or potential legal proceedings may be retained for such period as is reasonably necessary to comply with applicable legal and regulatory obligations or to establish, exercise or defend legal claims.All personal data will be stored securely during the applicable retention period. We will periodically review the information held and securely delete, destroy or anonymise personal data when continued retention is no longer necessary or lawfully justified.Retention periods may vary according to the nature of the information, the purposes for which it is processed and the applicable legal or regulatory requirements.11. Website Enquiries and Electronic CommunicationsOur website may provide enquiry forms and links to email, WhatsApp or other communications services.Information submitted through these channels may be processed by the relevant website, communications, hosting and email service providers for the purposes of transmitting, delivering, storing or securing communications.Individuals should avoid providing unnecessary sensitive information through initial website enquiries or informal messaging channels.Where additional documents or sensitive information are required, we may request that they be supplied through a more appropriate method.Use of external messaging platforms is also subject to the privacy practices and terms of the relevant platform provider.12. Cookies and Website TechnologiesOur website and its service providers may use cookies or similar technologies that are strictly necessary for website operation, security or functionality.Additional technologies, including analytics, performance monitoring, embedded content or marketing-related technologies, may be used where implemented and subject to applicable legal requirements.Where consent is required for non-essential cookies or similar technologies, such technologies will not be deployed before the necessary consent has been obtained.Further information concerning any cookies or similar technologies in use will be provided through appropriate website notices or controls where required.13. Direct MarketingWe may communicate with individuals regarding our services where permitted by applicable law.We will comply with relevant data protection and electronic marketing requirements, including obtaining consent where required.Individuals may object to direct marketing at any time by contacting us or using any unsubscribe mechanism provided.We will not use personal data for unrelated promotional purposes in a manner inconsistent with applicable legal requirements.14. Individual Data Protection RightsSubject to applicable statutory conditions, limitations and exemptions, individuals may have the following rights:• The right to be informed about the processing of their personal data.
• The right of access to personal data held about them.
• The right to request rectification of inaccurate or incomplete information.
• The right to request erasure of personal data in certain circumstances.
• The right to request restriction of processing.
• The right to data portability where applicable.
• The right to object to processing, including processing based on legitimate interests.
• Rights relating to certain automated decision-making and profiling.Right to object: Where we rely on legitimate interests, individuals have the right to object to processing on grounds relating to their particular situation, subject to applicable legal exceptions. Individuals have an unconditional right to object to processing for direct marketing purposes.Requests concerning data protection rights may be submitted using the contact details provided above.
We may request appropriate information to verify identity before responding to a request.Rights are not absolute and may be restricted where applicable law permits or requires continued processing.

15. Automated Decision-MakingWe do not intend to make decisions concerning clients solely by automated means where those decisions produce legal or similarly significant effects.Should our practices change in a manner requiring additional disclosures under applicable data protection legislation, we will update our privacy information accordingly.16. ConfidentialityWe recognise that immigration matters may involve confidential and highly sensitive information.Personal information obtained in the course of providing immigration advice and services will be handled in accordance with applicable legal obligations, professional standards and duties of confidentiality.Confidentiality obligations are subject to lawful disclosure requirements and any applicable statutory or regulatory exceptions.17. Personal Data BreachesWe will take appropriate steps to identify, assess, contain and respond to personal data breaches.Where required by applicable data protection legislation, relevant breaches will be reported to the Information Commissioner's Office and affected individuals within the prescribed timeframes.We will maintain appropriate records of personal data breaches in accordance with our legal obligations.18. Complaints to the Information Commissioner's OfficeIndividuals who have concerns about the way their personal data is processed are encouraged to contact us in the first instance so that we may consider and address their concerns.Individuals also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”), the UK's independent data protection regulator.Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113This right is separate from any right to raise a complaint concerning immigration advice or services with the Immigration Advice Authority.19. Changes to This Privacy PolicyWe may review and amend this Privacy Policy periodically to reflect changes in our business operations, professional services, technological arrangements, regulatory requirements or applicable legislation.The most recent version will be made available through our website, together with the date of its latest update.Where material changes require additional notification or consent under applicable law, we will take appropriate steps to comply with those requirements.20. ContactFor enquiries regarding this Privacy Policy, the exercise of data protection rights or concerns relating to personal information, please contact:Saheb Immigration Services
Email: [email protected]End of Privacy Policy

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Complaints Procedure

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Saheb Immigration ServicesLast updated: 21 October 20261. Our CommitmentSaheb Immigration Services is committed to providing a professional, competent and high standard of immigration advice and client care.We recognise that, despite our best efforts, concerns or complaints may arise. We take all complaints seriously and are committed to investigating them fairly, objectively, promptly and transparently.This Complaints Procedure explains how complaints may be made, how they will be investigated, the timescales involved and the options available where a complainant remains dissatisfied.We welcome feedback and will use complaints, where appropriate, to identify improvements to our services and working practices.2. Regulatory Status and ResponsibilitySaheb Immigration Services is authorised and regulated by the Immigration Advice Authority (IAA) at Level 1 in the categories of Immigration and Asylum and Protection.IAA Organisation Registration Number: F202641903.The Practice is operated by Sahebur Rahman as a sole trader and sole immigration adviser.Sahebur Rahman is responsible for receiving, recording, investigating and responding to complaints concerning the Practice's immigration advice and services.
As a sole-practitioner business, complaints will ordinarily be investigated by Sahebur Rahman, including where the complaint concerns his own conduct or advice. Investigations will be conducted fairly and with appropriate consideration of the available evidence.Where the circumstances warrant it, the Practice may seek independent professional or regulatory guidance, subject to applicable confidentiality and data protection obligations.3. Who May Make a Complaint?This procedure is available to:• Current clients of Saheb Immigration Services.
• Former clients of Saheb Immigration Services.
• Prospective clients who have concerns about their dealings with the Practice.
• Individuals authorised to complain on behalf of a client.
• Other persons raising a genuine concern about the Practice's conduct or services.
A complaint may concern, for example:
• The quality or accuracy of immigration advice or services.
• Unreasonable delays or failure to provide appropriate updates.
• Communication difficulties or unsatisfactory client care.
• Professional conduct or behaviour.
• Fees, charges, invoices or payment arrangements.
• Failure to carry out agreed work.
• The handling of documents, confidential information or client records.
• Any other aspect of the Practice's service or conduct.Complaints may be made verbally or in writing.A complainant does not need to use a particular form or legal terminology to make a complaint.4. How to Make a ComplaintWe encourage individuals to raise concerns as soon as reasonably possible so that they can be considered promptly.Where appropriate, we may attempt to resolve a concern informally. However, complainants are not required to pursue informal resolution before making a formal complaint.Formal complaints may be submitted directly to:Sahebur Rahman
Proprietor and Immigration Adviser
Saheb Immigration Services
Email: [email protected]To help us investigate a complaint efficiently, complainants are encouraged to provide:1. Their full name and preferred contact details.
2. Details of the immigration matter or service concerned, where applicable.
3. A clear explanation of the concern or complaint.
4. Relevant dates, correspondence or supporting documents.
5. Details of any steps already taken to resolve the matter.
6. The outcome or resolution they are seeking.We will not refuse to consider a complaint solely because some of this information has not been provided.Where a complaint is made verbally, we will make an appropriate written record of the concerns raised and may ask the complainant to confirm relevant details to ensure that the complaint has been understood correctly.Where a complaint is submitted by a representative or another person on behalf of a client, we may require appropriate authorisation before disclosing confidential information.5. Acknowledgement of ComplaintsWe will acknowledge receipt of a formal complaint within 5 working days.The acknowledgement will ordinarily:
• Confirm that the complaint has been received.
• Identify the person responsible for investigating it.
• Explain the next steps in the complaints process.
• Confirm the anticipated response timeframe.
• Request any additional information reasonably necessary to investigate the complaint.For the purposes of this procedure, working days are Monday to Friday, excluding bank and public holidays applicable in England.Where a complaint raises an urgent concern affecting an ongoing immigration matter, we will consider whether immediate action is reasonably necessary to protect the client's interests.6. Investigation of ComplaintsAll formal complaints will be investigated fairly and with appropriate regard to the nature and seriousness of the concerns raised.The investigation may include:1. Reviewing the complaint and identifying the issues requiring consideration.
2. Examining the relevant Client Care Letter, agreed instructions, case records, attendance notes, correspondence, invoices and other relevant documents.
3. Considering applicable professional obligations, regulatory standards and agreed contractual arrangements.
4. Requesting clarification or further evidence from the complainant where necessary.
5. Considering whether the service provided met the standards reasonably expected of the Practice.
6. Identifying any errors, omissions, misunderstandings or service shortcomings.
7. Determining what action, if any, is appropriate to resolve the complaint.The investigation will be proportionate to the issues raised and will take account of all relevant information reasonably available.The complainant will be treated courteously and fairly throughout the process.Where a complaint concerns an ongoing client matter, the Practice will consider whether any immediate steps are necessary to avoid foreseeable prejudice to the client's immigration position.7. Response TimesWe aim to provide a full written response to a formal complaint within 20 working days of receiving it.Where the complaint is complex, additional evidence is required or circumstances prevent completion of the investigation within this period, we will:• Inform the complainant of the delay.
• Explain the reason for the additional time required.
• Provide an estimated date for the final response, where reasonably possible.
• Keep the complainant informed of material progress.We will seek to avoid unnecessary delay and will conclude the investigation as promptly as reasonably possible.These timescales are the Practice's service commitments and do not restrict a complainant's right to approach the IAA at any time.8. Outcome of the InvestigationFollowing the investigation, the Practice will provide a written response setting out:1. A summary of the complaint and the matters investigated.
2. The findings reached in relation to the issues raised.
3. The reasons for those findings.
4. Whether the complaint has been upheld, partially upheld or not upheld.
5. Any action proposed or already taken to resolve the matter.
6. Details of any appropriate remedial measures.
7. Information about the right to complain directly to the IAA.Where a complaint is upheld or partially upheld, appropriate remedial action may include:• Providing an explanation or apology.
• Correcting an identified administrative or service error.
• Providing outstanding information or documents.
• Reviewing communication or case-management arrangements.
• Reconsidering fees or providing a refund where appropriate.
• Taking other proportionate steps to address the concern.
Any proposed resolution will depend upon the circumstances of the complaint, applicable law, professional obligations and the contractual arrangements.
The Practice will not make a refund, compensation payment or other remedy conditional upon a complainant waiving statutory rights or agreeing not to contact the IAA.9. Complaints Involving Ongoing Immigration MattersWhere a complaint concerns an immigration matter that remains ongoing, the Practice will consider whether the complaint affects its ability to continue acting competently, independently and in the client's best interests.Making a complaint will not, by itself, be treated as a reason to terminate a professional engagement.Where the professional relationship has broken down to the extent that continued representation is no longer appropriate, any withdrawal from the matter will be handled in accordance with applicable law, the IAA Code of Standards and the client's engagement arrangements.Where appropriate, reasonable steps will be taken to avoid foreseeable prejudice to the client's interests, including consideration of relevant deadlines and the return or transfer of documents.10. Complaints Register and Record-KeepingSaheb Immigration Services will maintain a central register of formal complaints.The register will record appropriate details, including:• The date the complaint was received.
• The name of the complainant.
• The nature and subject matter of the complaint.
• The person responsible for investigating it.
• The date of acknowledgement.
• The steps taken during the investigation.
• The date and outcome of the final response.
• Any remedial or corrective action taken.
• The date the complaint was closed.Relevant complaint correspondence, investigation records, evidence and outcome documents will be maintained securely in a separate complaint file or an appropriately identified section of the relevant client file.Complaint records will be retained in accordance with applicable legal and regulatory requirements and the Practice's Privacy Policy and record-retention arrangements.Complaint information will be handled confidentially, subject to lawful disclosure requirements and regulatory oversight.11. Confidentiality and Data ProtectionAll complaints will be handled with appropriate confidentiality.Personal information obtained during a complaint investigation will be processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.Information will be accessed and disclosed only where reasonably necessary and lawfully permitted, including where required for the investigation, regulatory compliance or the establishment, exercise or defence of legal claims.The Practice may be required to provide complaint records, client files or other relevant information to the IAA as part of a lawful regulatory investigation or inspection.Further information about the handling of personal data is available in our Privacy Policy.12. Complaints to the Immigration Advice AuthoritySaheb Immigration Services is authorised and regulated by the Immigration Advice Authority (IAA).You have the right to complain directly to the IAA at any time.You do not have to complain to Saheb Immigration Services first, and you do not have to wait for the completion of our internal complaints process before contacting the IAA.If you are dissatisfied with our response, or prefer not to raise your complaint directly with us, you may contact the IAA using the following details:Immigration Advice Authority (IAA)
Complaints Team
PO Box 567
Dartford
DA1 9XW
Email: [email protected]
Website: https://www.gov.uk/find-an-immigration-adviser/complain-about-an-adviserThe IAA provides information about its complaints process, including how to submit a complaint and supporting documents.The IAA independently determines whether and how to investigate complaints under its applicable procedures.Complaining to the IAA does not automatically result in a refund or compensation award. Any financial remedy or legal claim may need to be pursued through other appropriate channels.Nothing in this Complaints Procedure restricts a person's right to contact the IAA or exercise any available legal or statutory rights.13. Legal Claims and Professional Indemnity InsuranceSaheb Immigration Services maintains professional indemnity insurance in accordance with applicable IAA requirements.Where a complaint raises a potential professional negligence claim or another matter that may require notification to our insurer, we will consider and comply with our applicable insurance obligations.The existence of professional indemnity insurance does not constitute an admission of liability or a guarantee that a particular claim will be accepted or compensated.Nothing in this Complaints Procedure prevents a complainant from seeking independent legal advice, pursuing a legitimate legal claim or exercising any statutory rights.14. Fair Treatment and AccessibilityWe are committed to treating complainants fairly, respectfully and without unlawful discrimination.We recognise that individuals may have different communication needs, language requirements or personal circumstances.Where reasonably practicable, we will consider requests for appropriate assistance or adjustments to enable a complaint to be made and understood.A complaint will not be disregarded solely because it is expressed informally, made verbally or requires clarification.We expect communications to remain respectful and may take proportionate steps to address threatening, abusive or harassing behaviour, without improperly restricting legitimate complaints or regulatory rights.15. Learning and Service ImprovementThe Practice will review complaints and their outcomes to identify any recurring concerns, procedural weaknesses or opportunities to improve the quality of its services.Where appropriate, corrective measures may include improvements to client communications, case-management procedures, record-keeping, document handling or professional development.Complaints will be used constructively to support ongoing compliance with the IAA Code of Standards and the maintenance of professional service standards.16. Review of This ProcedureThis Complaints Procedure will be reviewed periodically and updated where reasonably necessary to reflect changes in legislation, IAA requirements or the Practice's operating arrangements.The current version will be made available through the Practice's website and supplied or made available to clients as required by applicable regulatory obligations.Changes to this procedure will not restrict any complaint or statutory right that has already arisen.17. Contact InformationSaheb Immigration Services
Responsible Adviser: Sahebur Rahman
IAA Authorisation: Level 1 – Immigration and Asylum and Protection
IAA Organisation Registration Number: F202641903
Email: [email protected]End of Complaints Procedure

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Terms of Use

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Saheb Immigration ServicesLast updated: 21 October 20261. Introduction1.1 These Website Terms of Use (“Website Terms”) govern access to and use of the website operated by Saheb Immigration Services (“the Practice”, “we”, “us” or “our”).1.2 Saheb Immigration Services is operated by Sahebur Rahman as a sole trader in England and Wales.1.3 By using this website, visitors agree to comply with these Website Terms to the extent permitted by applicable law.1.4 These Website Terms relate to website use only. They do not constitute the contractual terms governing the provision of paid immigration advice or services. Such engagements are governed by the relevant Client Care Letter and the General Terms and Conditions of Engagement were properly incorporated.1.5 Our Privacy Policy explains how we collect and process personal data. Our Complaints Procedure explains how concerns regarding our services may be raised.1.6 Nothing in these Website Terms excludes or restricts statutory rights or obligations that cannot lawfully be excluded.2. Business and Regulatory Information2.1 Saheb Immigration Services is an immigration advice practice authorised and regulated by the Immigration Advice Authority (“IAA”).2.2 The Practice is authorised at Level 1 in the categories of Immigration and Asylum and Protection, subject to the precise scope of its current authorisation.2.3 The Practice's IAA Organisation Registration Number is F202641903.2.4 Sahebur Rahman is the proprietor and immigration adviser responsible for the Practice.2.5 The Practice is not a firm of solicitors regulated by the Solicitors Regulation Authority. References to the adviser's academic legal qualifications or experience do not indicate that the Practice has additional regulatory authorisation.2.6 We provide immigration advice and services only within our authorised scope and professional competence.2.7 The Practice maintains professional indemnity insurance in accordance with applicable IAA requirements.2.8 Visitors may verify our regulatory status using the IAA's official Adviser Finder or Register.3. Purpose of Website Content3.1 The website provides general information about the Practice, its services, contact arrangements and selected immigration topics.3.2 Unless expressly identified as personalised advice given within an accepted professional engagement, website content is general information only and does not constitute individual immigration advice, a legal opinion or an assessment of any particular case.3.3 Immigration law, Home Office policy, procedural requirements, application fees and published guidance may change without notice.3.4 Although reasonable efforts are made to keep information accurate and up to date, we do not warrant that every item of general website content will always be complete, current or applicable to an individual's circumstances.3.5 Visitors should seek appropriate professional advice before making decisions concerning their immigration status or taking action based on general website content.3.6 Information about possible immigration routes does not amount to a representation that every case falling within that route can be accepted by the Practice.3.7 Nothing in this section excludes liability for negligent advice actually provided by the Practice where a legal duty of care arises.4. No Automatic Adviser–Client Relationship4.1 Accessing this website, reading its content or contacting the Practice does not automatically establish an adviser–client relationship.4.2 Submitting an enquiry form, requesting a consultation, sending documents or communicating by email, telephone, messaging applications or social media does not, by itself, constitute acceptance of instructions.4.3 An adviser–client relationship will arise only when the Practice has expressly accepted instructions and the relevant engagement arrangements have been confirmed.4.4 Until instructions are accepted, the Practice has not agreed to prepare or submit applications, monitor deadlines, review evidence, make representations or take any other professional action.4.5 Visitors must not assume that submitting an enquiry suspends, extends or preserves any immigration deadline.4.6 Where an enquiry is urgent, the individual remains responsible for seeking timely assistance and taking appropriate steps to protect their position unless and until the Practice accepts responsibility for the relevant matter.4.7 Nothing in this section removes a duty of care or other legal obligation that may arise from the Practice's actual conduct or advice.5. Enquiries and Consultations5.1 Website visitors may submit enquiries through the contact facilities provided.5.2 We may request relevant preliminary information to understand the nature of the enquiry and determine whether we are authorised, competent and available to assist.5.3 The Practice may decline an enquiry or proposed engagement for a lawful and professionally appropriate reason, including lack of capacity, a conflict of interest or a matter falling outside its authorisation or competence.5.4 Submission of an enquiry does not guarantee a response within a particular period, an appointment or acceptance of instructions.5.5 Any consultation fee, booking requirement or other charge will be disclosed before the visitor agrees to a chargeable service.5.6 If a paid consultation or other service is booked, the applicable contractual and consumer information will be supplied as required by law.
5.7 Visitors should avoid submitting unnecessary sensitive documents through general enquiry facilities. Where documents are required, we may provide an appropriate method for their transmission.5.8 We will handle information received through enquiries in accordance with applicable data protection obligations and our Privacy Policy.6. Service Descriptions and Fees6.1 Descriptions of services on the website are general summaries and do not constitute a guarantee that a particular matter will be accepted.6.2 Any fees or price indications displayed on the website are subject to their stated scope and conditions.6.3 A case-specific fee quotation will be confirmed before chargeable professional work is undertaken.6.4 Unless expressly stated otherwise, professional fees are separate from Home Office charges, the Immigration Health Surcharge and other third-party disbursements.6.5 The Practice does not guarantee the outcome of any immigration application or decision made by the Home Office or another competent authority.6.6 Professional services are subject to the Practice's current regulatory authorisation and the terms of the individual engagement.7. Website Availability and Security7.1 We take reasonable steps to maintain the website and its security but cannot guarantee uninterrupted availability or that it will always be free from errors or technical difficulties.7.2 Access may occasionally be restricted or interrupted for maintenance, security, technical or operational reasons.7.3 Visitors are responsible for taking reasonable precautions to protect their own devices, software and communications when using the internet.7.4 Visitors must not attempt unauthorised access to the website, its systems or associated services.7.5 Visitors must not knowingly introduce malware, interfere with website functionality, attempt to compromise security or use the website for fraudulent or unlawful purposes.7.6 We may take lawful and proportionate steps to prevent misuse and protect the website and its users.8. Intellectual Property8.1 Unless otherwise stated, original website content, branding, logos, graphics, written materials and design elements are owned by or licensed to Saheb Immigration Services.8.2 Visitors may view and reproduce reasonable extracts for personal, non-commercial reference, subject to applicable intellectual property rights.8.3 Website materials must not be substantially reproduced, republished, commercially exploited or misrepresented without appropriate permission.8.4 Third-party trademarks, logos and other protected materials remain the property of their respective owners.8.5 Nothing in these Website Terms restricts lawful use permitted by copyright legislation or other applicable law.9. External Websites and Third-Party Services9.1 The website may contain links to government websites, regulatory bodies and other independent third-party resources.9.2 External websites are operated by their respective providers and may be subject to separate terms, privacy notices and security arrangements.9.3 The Practice does not control independent external websites and does not guarantee their availability, accuracy or suitability.9.4 The inclusion of a link does not necessarily constitute endorsement of the relevant organisation, product or service.9.5 The Practice may use third-party technology providers to operate website forms, communications or other facilities. Personal data processing associated with those services is addressed in our Privacy Policy.9.6 Nothing in this section excludes responsibility for third-party conduct where the Practice is legally responsible for it.10. Privacy and Personal Data10.1 The Practice processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.10.2 Information submitted through the website may be used to respond to enquiries, assess prospective instructions, arrange consultations and administer our services, as further explained in our Privacy Policy.10.3 Visitors should consult our Privacy Policy for details concerning the purposes and lawful bases of processing, retention, recipients, security and individual data protection rights.10.4 The Practice will take appropriate technical and organisational measures to protect personal information.10.5 Where website cookies or similar technologies are used, applicable consent and transparency requirements will be addressed through the relevant website notices and controls.11. Liability11.1 Nothing in these Website Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of non-excludable statutory rights, or any other liability that cannot lawfully be excluded.11.2 General website content is not a substitute for personalised professional advice.11.3 Subject to clause 11.1, the Practice will not be responsible for losses arising solely because a visitor treats general informational content as individual advice, where no applicable duty of care or other legal responsibility has arisen.11.4 The Practice will not be responsible for the independent acts or omissions of unrelated third-party websites or authorities, except to the extent that the Practice is legally responsible for the resulting loss.11.5 Nothing in these Website Terms excludes liability for negligent professional advice actually provided, a breach of an accepted engagement or failure to exercise reasonable care and skill.11.6 Any limitation of liability applies only to the extent lawful, fair and enforceable in the relevant circumstances.12. Complaints and Regulatory Rights12.1 The Practice is committed to dealing with complaints fairly and in accordance with applicable IAA requirements.12.2 Concerns about immigration advice or services may be raised directly with the Practice using the contact information below.12.3 The Practice's Complaints Procedure is available through the website and upon request.12.4 Individuals may raise concerns or complaints with the Immigration Advice Authority in accordance with the IAA's complaints arrangements.12.5 Nothing in these Website Terms restricts the right to contact the IAA, the Information Commissioner's Office or another competent authority where appropriate.13. Changes to These Website Terms13.1 We may amend these Website Terms where reasonably necessary to reflect changes in legislation, regulatory requirements, website functionality or business operations.13.2 The current version will be published on the website with an updated revision date.13.3 Amendments will not retrospectively alter an existing client engagement without the agreement or other legal basis required by law.13.4 Visitors should refer to the current published version when using the website.14. Governing Law and Jurisdiction14.1 These Website Terms are governed by the laws of England and Wales.14.2 Disputes arising in connection with these Website Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protections or other applicable rules of jurisdiction.14.3 Nothing in these Website Terms restricts access to any competent court, tribunal or regulator where a person is legally entitled to seek a remedy.15. Severability15.1 If any provision of these Website Terms is found to be unlawful, invalid or unenforceable, it will be ineffective to the extent required by law without necessarily affecting the remaining provisions.15.2 The remaining provisions will continue to apply insofar as they can lawfully operate independently.16. Contact InformationSaheb Immigration Services
Proprietor: Sahebur Rahman
IAA Authorisation: Level 1 – Immigration and Asylum and Protection
IAA Organisation Registration Number: F202641903
Email: [email protected]End of Website Terms of Use

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